Privacy Policy
The short version. We collect what we need to lower your internet bill, use it only for that, and never sell it. Sensitive account details like PINs are kept in an encrypted vault and deleted when your case closes.
1. Who we are
This policy explains how Cayden Billings, doing business as HikeCut ("HikeCut," "we," "us"), Lewiston, Maine, handles personal information through hikecut.com and our bill-negotiation service.
2. What we collect
- Contact details: name, email, phone number, ZIP code.
- Intake details: internet provider, current monthly bill, original promotional price, how long you've been a customer, and anything you tell us about your service.
- Bill details: copies or photos of your bills, your plan, rates, charges, service address, and account number.
- Account verification details: only when your provider requires them to discuss your account — for example an account PIN or security passcode, or the last four digits of the account holder's Social Security number or another ID. We do not ask for your full Social Security number. We ask for these only through a secure channel, never by ordinary email.
- Case records: your signed Customer Authorization, call notes, provider confirmations, offers we presented and your approvals, and call recordings.
- Payment information: handled by our payment processor. We see the payment status and the last four digits of the card, not the full card number.
- Website data: basic technical information such as IP address, browser type, and pages visited, used for security and to keep the site working. We do not use advertising or cross-site tracking cookies.
3. How we use it
- To decide whether we can take your case and to contact you about it.
- To verify your identity and authority with your provider and negotiate your rate.
- To document results, calculate and collect our fee, and handle refunds or disputes.
- To improve our process, using de-identified or aggregated data only.
- To meet legal, tax, and accounting obligations and to protect against fraud.
We don't use your information for unrelated marketing. We will send you service emails about your case; any other marketing emails will include a way to opt out.
4. Who we share it with
- Your provider: only the information needed to identify your account and negotiate on your behalf.
- Service providers working for us: for example our calling and voice platform (including AI voice technology), telephony carrier, email, secure storage, website hosting, and payment processor. They may use your information only to provide services to us.
- Legal reasons: when required by law or legal process, or to protect rights and safety.
- Business transfer: if HikeCut is merged or sold, under a commitment to honor this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. Call recordings and AI
Calls with your provider may be recorded, and may be placed by an AI voice assistant supervised by our team. Where required, we announce recording at the start of the call. Recordings are used to document what was agreed, check quality, and resolve disputes.
6. How long we keep it
- Account verification details (PINs, passcodes, ID last-4): deleted within 7 days after your case closes.
- Intake requests we don't accept: deleted within 90 days.
- Call recordings: deleted 90 days after your case closes, unless needed for an open dispute.
- Case and billing records (rates, savings, invoices, authorization): kept for 3 years for tax, accounting, and dispute purposes, then deleted.
7. How we protect it
We limit access to people and systems that need it for your case, store sensitive account details encrypted in a dedicated vault, and never put PINs or passwords in email or chat. No system is perfectly secure; if a breach affects your information, we will notify you and authorities as required by law.
8. Your choices and rights
You can ask to see, correct, or delete your personal information, or revoke your authorization, by emailing [email protected]. We may keep records we're legally required to keep. Residents of some states have additional rights under state privacy laws; we will honor those requests as the law requires. [NOTE FOR LAWYER: confirm state-specific language, e.g. California.]
9. Children
The Service is for adults. We do not knowingly collect information from anyone under 18.
10. Changes
We may update this policy and will post the new version with a new date. For material changes, we will email active customers.
11. Contact
Cayden Billings, doing business as HikeCut · Lewiston, Maine · [email protected]